Expertise Wave - Call Center Solution for Small, Medium and Large enterprises
Complete call center suite with Omnichannel integration to improve your customer experience.
*astTECS - Communication Solutions
*astTECS is a market leader in end to end unified communication and enterprise mobility products based on Asterisk Open Source Technology.
*astTECS provide a complete suite of Enterprise Telecom Products with advanced features at a much affordable cost With a strong focus on customer needs.
Expertise Wave - Provides End-to-End Solution for Setup new Call Center in Saudi Arabia with *astTECS
Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. *astTECS call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center. *astTECS call center solution is an Omnichannel Solution with all the advanced features to suit as per your business requirement.
With Expertise Wave and *astTECS, you can ensure a seamless and efficient call center operation that meets the demands of your business and enhances customer satisfaction.
Expertise Wave - Our Key Offerings of Our Call Center Solution
Our AI-based call center solutions are designed to enhance customer interactions and streamline operations.
Call us today to learn more about how we can help your business.
Automatic Call Distribution
Routes the calls to best suitable agents based on skill sets for faster customer resolution.
Inbound and outbound dialer
Multiple dialing options for outbound and inbound process such as Predictive, Progressive, Preview and manual dialing.
Multilevel IVR
Create multi-level and custom voice greetings to your IVR menu as per your business requirements.
Voice Logger
Records all inbound and outbound calls for quality monitoring and agent performance evaluation.
Voice blasting
Broadcast voice message to large target audience for different campaign without deploying extra agents.
Missed call alert
Get missed called alert in agent dashboard to generate leads and enable you to easily engage with your customers.
Real-Time Call Monitoring
Monitor real-time activity of agents from one place like agent performance, call logs and call analytics.
Click to Call
Call the customer directly from your CRM or on a website for quick and efficient communication with the customer.
Real-time Call Reports
Generate multiple reports based on real-time statistical data to measure the multiple campaign performance.
