Expertise Wave - Voice Logger System for Call Centers
Complete Call Recording Solution for Your Small, Medium and Large Enterprises
*astTECS - Communication Solutions
*astTECS is a market leader in end to end unified communication and enterprise mobility products based on Asterisk Open Source Technology.
*astTECS provide a complete suite of Enterprise Telecom Products with advanced features at a much affordable cost With a strong focus on customer needs.
Expertise Wave - Voice Logger System for Call Centers in Saudi Arabia
*astTECS voice logger is an ideal call recording solution for any business which ensures to improve better customer services. *astTECS voice logger system supports ISDN PRI, IP, Analog line and mobile to record all the incoming and outgoing calls for quality monitoring, training, disputes resolution and regulatory compliances. With its advanced features, flexibility and easy to use, it helps the organization to increase the productivity and customer satisfaction with higher quality management.
Expertise Wave - Our Key Features of Our Voice Logger System
Enhance customer service, ensure compliance, and resolve disputes efficiently with our advanced voice logger system. Benefit from secure call recording, real-time monitoring, and actionable insights to boost productivity and quality assurance.
Improved Quality
The call recording features allow managers to listen to the voice recordings of agents and analyze to improve the agent performance and customer engagement.
Dispute Resolution
The voice recording files can be accessed to get the context of the previous conversations to resolve any customer disputes issue. Managers can also take up the case immediately to avoid further escalations.
Avoid Data Errors
We, humans, have a tendency to make errors, forget things, and sometimes not to be able to take proper notes in a fast-paced conversation. In such cases, call recording always helps, and we can go back, check the recording, and make proper notes, correct the data if entered incorrectly, etc.
Agents Training
Call recording can be used for agent training purposes so that employees can be productive and deliver up to expectations in the long run. Companies can use top-performing agents to train others or can refer to important escalation cases to train new agents.
Performance Management
Voice loggers allow managers to view the daily and live performance reports of the agents. Managers can see the call timings, no. of hours on call, ideal hours, or for how much time the call was on hold. This helps to manage the performance of the agents and take action accordingly.
Real-time data
Voice loggers deliver insights, reports, and other important performance metrics in real-time which you can access on web-based dashboards.
Voice Logger System for Call Centers
Expertise Wave's Voice Logger System is designed to enhance customer service, ensure compliance, and resolve disputes efficiently. Our advanced system offers
secure call recording, real-time monitoring, and actionable insights to boost productivity and quality assurance.
Expertise Wave - Advantages of Our Voice Logger System in Call Centers
- 100% automatic call recording (both inbound & outbound)
- Interoperable with any PBX and IP PBX
- Multi-format recording files – WAV, GSM
- Search and download files based on date, time, source, destination and duration
- Access and delete recording files with supervisor access
- Web-based configuration management and reporting
- Download voice files remotely via web browser
- Monitor storage space via GUI
- Caller ID for all incoming calls
- Automated archiving
- Access control for better security.
- Export call with a report in HTML / Excel Format
- Easily integrate with astTECS’s voice analytic tool
Enterprise Voice Logger
*astTECS enterprise call recording solution is designed to meet enterprise need to record, store and track calls across all geo locations and all modes of communication channels. *astTECS enterprise voice logger is an under one roof solution which can record calls from all channels like PSTN/ISDN, Analog, IP/SIP and GSM and merges into a centralised voice logging application in the cloud enabling enterprises to access the files anywhere, any time.
IP Voice Logger
Record VoIP RTP sessions by passively listening to network packets. Both sides of a call (caller and callee) are mixed together, and each call is logged as a separate audio file. Capture from multiple Network devices in parallel. Compatible with Cisco Call Manager, SIP supported PBX, and many more introductions of voice logger will not affect the functionality existing telephony network. Your telephone system will be totally independent of the voice logger system.
PRI Voice Logger
*astTECS PRI logger enables you to tap and record calls from PRI channels seamlessly without any worry of PBX model or service provider. No additional PBX License required, No dependency on PBX model and E1 line provider.
Analog Voice Logger
Analog voice logger is a PC based call recorder which is capable to record calls from an analog trunk or its extension line. The analog line voice logger is capable of logging all call details. Easy to install solution which can be managed from a simple computer.